Sometimes the AT&T Router is problematic and or insufficient for many people’s needs. AT&T does offer tier 1 support for resolving many basic problems but that level of support can be infuriating for most of the internet savvy public. 
AT&T does offer for basic internet packages a second tier level of support called ConnecTech that you must pay $50 for one time support. Call 1-866-294-3464 during the hours of 8 am – 11 pm Central Time, 7 days a week.
However, these tips below may help avoid petty upselling of services. Check them out if you wish to perform some basic troubleshooting, downgrade your router to a modem, and install a legitimate router.
The default IP for U-verse Internet is typically http://192.168.1.254 You can view the status of your internet connection upon entering this web page for your AT&T router. Grab the device access code off the AT&T router box for system configuration.
I’m personally not a fan of the cheap U-Verse router/modem that they provide. Add your own personal router is not recommended unless you know what you are doing.
Things you may encounter if you misconfigure:
- Poor Throughput due poor setup of Ethernet connections
- Double NATing
- Internet Vulnerability
ATT router setup for passive mode is very well hidden. Enable IP passive mode or bridge mode will avoid double NATing. The only two devices that should have an Ethernet connection to the ATT router is your laptop and additional router daisy chained of the ATT router. To reconfigure the ATT Router for passive mode for the ATT Router model 5031NV-030 and other similar models go to:
- http://192.168.1.254
- Settings tab
- Firewall tab then click “Applications, Pinholes and DMZ” and select a computer and save.
The computer you are selecting in this case is actually a network device, specifically whatever router you purchased.
- Edit the firewall settings for this computer or in this case router and select the radio button below to “Allow all applications (DMZ Plus mode)” and save
- Now go to LAN tab at the top of the page. Click “IP Address Allocation” You should see Device: (and the name of your 3rd party router)
- Firewall drop down: disabled
- Address Assignment drop down: Public (select WAN IP Mapping)
WAN IP Mapping: Router WAN IP Address (defauilt) and click save
The post AT&T U-Verse Internet Troubleshooting and Setup Tips appeared first on Network Antics.