IT troubleshoot & support FAQ for Medical Practices running eClinicalworks

Need some help troubleshooting eClinicalworks?  Here’s some tips:

• Upon last check, Windows 8.1 does not work with eClinicalworks
• eClinicalworks is dependent on Internet Explorer.  Make sure every user profile IE settings has “never” set under “website data settings” located in tools, internet options, browser history settings.
• Make sure UAC is turned off
• Disable windows personal firewall or at the very least verify the “network location” is not set to “public”
• Grab an Office 2007 CD and install the tool for document imaging.
• Re-register the DLLs when eCW starts acting a little wonky.
• Restart processes on the eCW server when no one can login into the eCW system.

1)      Stop Tomcat then MySQL

2)      Start My SQL then Tomcat

• The “faxserver”  is usually the file stash location for all things eCW.   Look for batch files that re-re-register DLLs, client setup installation files, and office 2007 tools for viewing tiffs within eCW

·         Upon last check, Windows 8.1 does not work with eClinicalworks

·         eClinicalworks is dependent on Internet Explorer.  Make sure every user profile IE settings has “never” set under “website data settings” located in tools, internet options, browser history settings.

·         Make sure UAC is turned off

·         Disable windows personal firewall or at the very least verify the “network location” is not set to “public”

·         Grab an Office 2007 CD and install the tool for document imaging.

·         Re-register the DLLs when eCW starts acting a little wonky.

·         Restart processes on the eCW server when no one can login into the eCW system.

1)      Stop Tomcat then MySQL

2)      Start My SQL then Tomcat

·         The “faxserver”  is usually the file stash location for all things eCW.   Look for batch files that re-re-register DLLs, client setup installation files, and office 2007 tools for viewing tiffs within eCW

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